Refund policy

Please choose carefully as we do not accept returns or provide refunds for change of mind, including but not limited to incorrect selection, change in preference, or no longer needing the product.

No Change of Mind Returns

However, in exceptional cases and at our sole discretion, we may agree to accept a return. In such cases:

  • A minimum 20% restocking/repackaging fee will apply
  • Items must be unused, unassembled, and in original resalable condition
  • Original shipping costs are non-refundable
  • Return shipping is at the customer’s cost and risk

Faulty or Damaged Goods

If a product is faulty, damaged, or not as described, we will meet our obligations under the Consumer Guarantees Act (CGA).

Where a fault is confirmed, we reserve the right to inspect and assess the item and will provide a remedy in accordance with the CGA, which may include:

  • Repair of the product
  • Replacement of the product
  • Refund (only where required under the Consumer Guarantees Act)

Minor vs Major Faults

  • For minor faults, we will repair the item within a reasonable timeframe
  • For major faults, you may be entitled to a replacement or refund as defined under the Consumer Guarantees Act

We reserve the right to determine whether a fault is minor or major in accordance with the CGA.

Return Conditions (Faulty Items Only)

  • You must contact us first to obtain approval before returning any item
  • Proof of purchase is required
  • Items must not be intentionally damaged, misused, or altered
  • We may request photos or videos for initial assessment

Shipping & Costs

  • If the product is confirmed to have a minor fault, we will cover reasonable costs associated with repair
  • If return is required, we will advise the appropriate process
  • We are not responsible for items returned without approval

Refunds

  • Refunds (where applicable under the CGA) will be issued to the original payment method
  • For purchases made using multiple payment methods, refunds will be allocated accordingly

 

Additional Conditions for Furniture & Fragile Items

Inspection on Delivery

All goods must be inspected immediately upon delivery or collection.

  • Any visible damage must be reported within 24 hours of delivery
  • Claims made after this period may not be accepted
  • Where possible, please provide photos and packaging evidence

Assembly & Installation

  • Once the item has been assembled, installed, or modified, it is deemed accepted and cannot be returned for any reason other than a verified fault under the Consumer Guarantees Act
  • We are not responsible for damage caused during self-assembly or improper installation

Glass & Fragile Components

  • Minor imperfections that do not affect functionality (e.g. small marks, bubbles, or slight variations) are not considered faults
  • Glass components must be handled with care; damage caused after delivery is not covered

Transport Damage Claims

  • If an item arrives damaged, customers must retain all original packaging for inspection
  • Failure to keep packaging may result in the claim being declined
  • We reserve the right to assess whether damage occurred during transit or after delivery

Commercial Use

  • Products sold for commercial or business use may not be covered to the same extent under the Consumer Guarantees Act
  • Any additional warranty is at our discretion